Returns & exchanges

Help with your purchase

To request a return or exchange, contact the Falcon team at contact@falcncam.com or +1 (872) 321-0741. Include your order number, the product name and the reason for your request.

Our team will confirm the applicable return conditions and instructions for your order before you send the item back.

Camera troubleshooting

If you are experiencing a setup or hardware issue, our support team can help you troubleshoot the camera and discuss the available warranty service.